Refund policy
Good4Gut
We want you to feel confident ordering from Good4Gut. This policy explains how returns and refunds are handled in line with the Australian Consumer Law.
Faulty, damaged or incorrect products
If your order arrives:
- Damaged
- Faulty
- Unsafe
- Incorrect
- Not as described
You are entitled to a remedy under Australian Consumer Law. Depending on the nature of the issue, this may include a refund, replacement, or other appropriate remedy. For major failures, you may choose your preferred remedy as provided under Australian Consumer Law.
Please contact us as soon as practicable after identifying the issue and include:
- Your order number
- A description of the issue
- Photos where relevant
Perishable and food products
Due to the nature of our products, we are unable to accept returns for items that have been opened, consumed, or stored incorrectly after delivery, unless the product is faulty or does not meet legal consumer guarantees.
Change of mind
We do not accept returns or provide refunds for change of mind, including situations where:
- You decide you no longer want the product
- Taste or texture preference
- You ordered the wrong item
This does not limit your rights under Australian Consumer Law.
Shipping issues
If your order is lost or significantly delayed in transit, please contact us. We are responsible for resolving delivery issues and will work with the shipping provider to investigate and arrange an appropriate remedy.
How to contact us
For all returns or refund enquiries, please email:
We aim to respond within 1–2 business days.